Refund and Returns Policy

Thank you for shopping at Shopdseralz! We want you to be completely satisfied with your purchase. If you are not fully satisfied, please review our Refund and Returns Policy below for guidance on how to process returns and request refunds.

1. General Return Guidelines

• We accept returns on most items within 30 days of receiving your order. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
• To be eligible for a return, items must be unused, undamaged, and in the original packaging with all labels and tags attached.
• Some products may be non-returnable, including but not limited to personalized, custom-made, or final-sale items. Please review the product description for specific return eligibility.

2. How to Initiate a Return

To initiate a return, please contact our customer support team at [email protected] with the following details:

• Your order number
• The item(s) you wish to return
• Reason for return
• Proof of purchase (e.g., receipt or order confirmation)

Once we receive your request, we will provide you with instructions on how to return the item. Please do not send back any items without receiving return authorization from our team.

3. Return Shipping Costs

• For returns due to defects or errors on our part, Shopdseralz will cover the return shipping costs. We will provide you with a prepaid return label.
• If you are returning an item for reasons other than defects or errors (e.g., change of mind or ordering the wrong item), you will be responsible for the return shipping costs.
• We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of your returned item without tracking.

4. Refunds

Once we receive your returned item and inspect it, we will process your refund. The refund will be issued to the original payment method used at the time of purchase. Please note:

• It may take several business days for the refund to appear in your account, depending on your payment provider.
• If the item is returned in a damaged or used condition, we may reject the return or issue a partial refund.

5. Exchanges

If you wish to exchange an item for a different size or color, we recommend initiating a return and placing a new order for the desired item. Exchanges are not guaranteed, as availability is subject to stock levels.

6. Defective or Damaged Items

If your item arrives damaged or defective, please contact our customer service team within 7 days of receipt. We will offer a full refund or replacement, including return shipping, for defective or damaged items.

7. Sale and Clearance Items

• Items purchased during promotions, sales, or clearance events may still be eligible for a return, but we encourage you to review product details before purchasing as some items may be final sale and non-returnable.
• Please check the specific terms at the time of purchase for any exclusions.

8. Refund Processing Time

Refunds are typically processed within 7-10 business days after we receive the returned item. The refund will be issued to the original payment method. Please note that the time it takes for your bank or payment provider to process the refund may vary.

9. Non-Returnable Items

The following items are generally non-returnable:

• Personalized or custom-made items
• Gift cards
• Downloadable software products
• Perishable goods (e.g., food or plants)

Please check the product description for any exceptions before placing your order.

10. Contact Us

If you have any questions about returns or refunds, or need assistance with a return, please contact our customer service team at:

Shopdseralz
Email: [email protected]
Phone: +1 912-342-9223
Physical Address: 151 Jennifer Cir, Rincon, GA 31326, United States